Privacy Policy

1. Who We Are

Kaie provides intelligent AI assistants that help businesses automate conversations for sales, support, and scheduling — across both voice and chat channels.

2. Information We Collect

We collect information to deliver seamless and intelligent experiences. This includes:

a. Personal Information

• Name, email, phone number
• Company details (name, role, industry)
• Billing and payment information (for customers)

b. Interaction Data (Chat + Voice)

• Voice recordings and call transcripts
• Chat logs from websites, messaging apps, or third-party integrations
• Language patterns and intent recognition data (for personalization and accuracy)

c. Technical & Usage Data

• IP address, device type, browser info
• Location (approximate), session timestamps, platform activity
• Preferences and behavior within the platform

d. Third-Party Integrations

If you connect Kaie with external tools (e.g., CRMs, calendars, messaging platforms), we may access limited data — strictly with your permission — to enable smarter automation.

3. How We Use Your Information

Your data is used to:

• Deliver and optimize our AI-powered conversations
• Improve the natural language capabilities of our systems
• Personalize your business interactions and automate repetitive tasks
• Communicate updates, support, and offers
• Ensure platform safety and compliance

4. Data Sharing & Disclosure

We do not sell your data. We may share it with:

• Trusted service providers (hosting, analytics, messaging) under strict confidentiality
• Platforms or tools you integrate with Kaie
• Authorities, only when legally required or to protect rights and safety

5. Data Security

We use industry-standard encryption, access controls, and monitoring to secure your data. While no system is immune to threats, we continually evolve our defenses to stay ahead of risks.

6. Your Rights

Depending on your region, you may:

• Access and export your personal data
• Correct or delete your data
• Withdraw consent for processing
• Restrict or object to certain types of use
• Opt out of AI-based personalization (where applicable)

Reach out to privacy@kaie.ai to make a request.

7. Data Retention

Your data is kept:

• Only as long as necessary to operate our platform
• To meet legal or compliance needs
• To improve Kaie using anonymized, aggregated data where possible

8. Children's Privacy

Kaie is not intended for users under 13. We do not knowingly collect information from minors.

9. International Use

Our platform may transfer and process data globally. If you use Kaie outside your country, your information may be stored or processed in locations with different data protection laws.

10. Updates to This Policy

We may update this policy periodically. Significant changes will be communicated via email or in-app notifications. The latest version is always available at www.kaie.ai/privacy.

11. Contact Us

For questions, feedback, or data-related requests: