Refund Policy

1. Overview

At Kaie, we are committed to providing high-quality AI-powered conversational services. We strive to ensure our clients are fully satisfied with our offerings. However, we understand that there may be occasions where a refund is necessary.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• You experience a technical issue that prevents you from using our platform and it cannot be resolved by our support team.
• You cancel your subscription within 7 days of the initial purchase and have not extensively used the service.
• A billing error occurred and was reported within 14 days of the transaction.

3. Non-Refundable Cases

We generally do not offer refunds under the following conditions:

• Change of mind or personal disinterest after the initial use.
• Failure to cancel the subscription before the next billing cycle.
• Extensive usage of services within the trial or refund period.

4. Requesting a Refund

To request a refund, please contact our support team at billing@kaie.ai with the following information:

• Your full name and email address associated with the account.
• Reason for the refund request.
• Date and method of payment.

Our team will review your request and respond within 5-7 business days.

5. Processing Refunds

If your refund is approved, it will be processed to the original payment method within 7-10 business days. Processing times may vary depending on your payment provider.

6. Contact Us

For questions or concerns regarding this policy, please contact us at: